General instructions

Please follow the below steps to ensure your request being done effectively:

1. Letters may take up to three WORKING days to get issued.
2. Letter issuance is subject to approval by the higher management in case of pending accounts or library office.
3. There will be a charge of 50 AED per letter requested to be billed to the student's account. These fees are subject to change by SA team (an email will be sent to the student before processing).
4. Letters addressed for research purposes and graduation confirmation are free of charge.
5. Ph.D. students who request a letter for research purposes have to complete, sign and submit the research ethical form available to download on Blackboard.
6. Domestic delivery can be made with extra charges.
7. Once you have completed the request, you will receive an email with the access link to download the letter. Letters will be available to be downloaded after three WORKING days.

Important Update(April 2018):

Please be noted that SA team will email you both letters below with no cost on the specified dates:

• Class timings for T3: 20th of April 2018
• Exam dates for T3: 20th of May 2018

You don't need to make a request for the above letters. However, if you still need such letters, kindly be noted that normal charges will apply.