AGREEMENT
for E-mail Counselling Service with Lege Artis Counselling
It is important that clarity exists between Client and Counsellor of what is expected and what can be offered: Therefore, please read through this agreement to ensure you are happy to undertake E-mail counselling and consequently accept the terms and conditions of this agreement.
E-mail Counselling
It is anticipated in most cases that a series of interactions will be required to explore effectively the issue(s) that is/are presenting.
Generally, you will receive a response within 24-48 hours but be aware that weekends and public holidays may increase this time.
Confidentiality and Privacy
Counsellor is required to and will keep all of your personal information private except where the law requires disclosure. All records will be kept secure. The law requires disclosure:
- when child is in need protection;
- when disclosure is required to prevent clear and imminent danger to the client or others;
- when legal requirements demand that confidential material be revealed.
Your records will be kept for a minimum of five years in a secure and safe location. Your records will then be destroyed in a manner that protects your privacy.
Safety
During the counselling session, it is critical that both clients and counsellors feel safe from all types of abuse. If at any time, you or your counsellors do not feel safe you both have the right to interrupt or end the session as you see fit. It is everyone’s right to feel safe and everyone’s responsibility to ensure a safe environment.
Client Responsibilities
You have responsibilities in your relationship with your Counsellor.
In order for your E-mail Counselling to have the greatest value, it is important that you are honest about any replies to questions posed by your counsellor. Remember that these are a human interaction and trust, and respect are important. If you have any concerns about a counsellor, then, please be open and share your concerns with him.
If you have any concerns over safety in relation to E-mail Counselling, please communicate with your counsellor.
Extra Support
Should a counsellor deem it necessary for you to seek alternative professional help, I will inform you. It is your responsibility to either follow or not follow that advice.
Limits of Counsellor Responses
Messages from your counsellor have been tailored to your own particular situation, thus cannot be generalized to other individuals.
Payment for Services
The charges for my E-mail Counselling are set out on my website. I receive e-mail notification immediately after you make a payment and will respond as soon as I receive that notification.
Termination
You choose when you wish to terminate your counselling. Unless there are extenuating circumstances, counsellor will support you no matter how short or long the process takes. The counsellor, due to extenuating circumstances also has the right to cancel the service provided at any time.
Intellectual Property
The materials used on this website are a copyright of Lege Artis Counselling. You are not allowed to use or reproduce any of the materials, documentation, processes, techniques, etc. except for your own personal use. Therefore, as a part of your service agreement, it is asked that you do not forward messages, unless you receive the prior consent of Lege Artis Counselling.
Acceptance
Please check all boxes in Client’s Declaration section to indicate your acceptance of the terms and condition of entering into E-mail Counselling. Your acceptance of the agreement means you have read and understood the contents of this document, and that you agree to abide by the terms of this agreement. You also accept responsibility for any changes you choose to make in your life pursuant to E-mail Counselling sessions.
NOTE: This Agreement valid for all period of E-mail Counselling from initial to terminal sessions.
*Please print and keep this Agreement during all period of counselling.