Find out how eCommerce is changing and reacting to coronavirus pandemic

1
What overall impact has the COVID-19 had on your eCommerce store/Business?
Major impact
Moderate impact
Moderate impact
No impact
2
What impact has the COVID-19 had on the revenue trend from your customers in the last few months?
Ahead of plan
No change
Below the plan
March
April
May
June
March
April
May
June
Ahead of plan
No change
Below the plan
Ahead of plan
No change
Below the plan
Ahead of plan
No change
Below the plan
Ahead of plan
No change
Below the plan
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3
How has your media spending changed in the last few months?
Increased spending
No change
Decreased spending
March
April
May
June
March
April
May
June
Increased spending
No change
Decreased spending
Increased spending
No change
Decreased spending
Increased spending
No change
Decreased spending
Increased spending
No change
Decreased spending
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4
The trend of your eCommerce traffic month wise
Higher than average
No change
Lower than average
March
April
May
June
March
April
May
June
Higher than average
No change
Lower than average
Higher than average
No change
Lower than average
Higher than average
No change
Lower than average
Higher than average
No change
Lower than average
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5
What types of business interruptions did you have as a result of COVID-19 pandemic?
Production interruptions
Fulfillment delays
Temporarily suspended Fulfillment
Temporary warehouse closures
No business interruptions
6
How has the remote working of employees affected productivity?
Not affected
Slightly affected
Moderately affected
Strongly affected
7
Which department of your business was most affected due to the crisis?
Development
Marketing
Inventory / Supply Management
Delivery Management
Customer support
8
Which marketing channel has been the key revenue generator in COVID-19?
Google ads
Facebook ads
SEO
Email marketing
9
As a part of reopening eCommerce stores, do you believe new eCommerce shoppers will continue using the channel or move back to shopping in-store?
More than 75% will continue to shop online
50-75% will continue to shop online
25-50% will continue to shop online
Less than 25% will continue to shop online
10
Have the consumers shopping habits shifted from in-store to online shopping? How has it affected your revenue?
Yes, with a positive impact on the revenue.
Yes, with a negative impact on the revenue.
No, with a negative impact on the revenue.
None of the above.
11
Do you believe new and old eCommerce buyers will continue to shop online as a primary channel over moving back to in-store?
Yes
No
12
The trend of new customers in the last few months?
Increased
No change
Decreased
March
April
May
June
March
April
May
June
Increased
No change
Decreased
Increased
No change
Decreased
Increased
No change
Decreased
Increased
No change
Decreased
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13
Have you worked on gaining your customers confidence in terms of safe packaging and contact-less delivery?
Positive response from the customers.
Negative response from the customers.
Haven’t worked on it.
14
As a part of reopening the economy or store, how has your company made workforce adjustments?
Reduction in workforce
Salary Adjustments
No change
Increases in force
15
Did your business have a crisis management plan in place?
Yes, and it was very effective in this instance
Yes, but and it was only partially effective in this instance
Yes, but it wasn’t effective at all in this instance
No, we had no crisis management plan
16
How long do you think it will take for the ecommerce industry to get back to normal?
By end of the year 2020
Q1 2021
Q2 2021
After Q2 2021
Already at or back in business
17
How would you rate your firm’s response to COVID-19 and reopening the store in terms of speed and effectiveness on a scale from 1 to 10? (1 being the slowest and the least effective)
18
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