Customer Feedback Form
Please take a moment to fill out this feedback form.
Customer Company Name
Please correct any of the above information if found NOT OK
Ex Director Purchase, Engineering Head etc
Overall satisfaction of service
Response to Inquiry
After Sales Service
How can we improve our Response to Inquiry to reach to an "Excellent" level?
What should be ideal time to receive a quote on request? What other things apart from time we should improve in providing quote? Please help us define your Excellent for us to reach there.
How can we improve our Communications to reach to an "Excellent" level?
What you expect us to improve in Communication in terms of Time, Quality or Presentation for us to reach Excellent Level?
How can we improve our Timely Delivery to reach to an "Excellent" level?
what is your expectation which will make us reach Excellent level ? We know 100% is ideal but what is our current level you feel and what level of delivery adherence will make us reach Excellent Level
How can we improve our Product Quality to reach to an "Excellent" level?
Please let us know what aspect of product quality we should improve - aesthetic, functional performance, reliability, life of the product etc
How can we improve our After Sales Service to reach to an "Excellent" level?
please describe what we can improve in terms of spares availability or onsite support or AMC etc to reach to Excellent Level
How can we improve our Documentation to reach to an "Excellent" level?
Why do you buy from Rotex ? What do you find better in us as compared to the competition? You can select one or more options below
Shorter lead time for deliveries
Brand image in the market
End user recommendation
Better on-time deliveries
Superior product quality/ reliability
Quick availability of the product
Good after sales service
Good track record in the market
Range of products
A particular feature of the product
Rotex partner/ Employee service
Please describe the unique solution provided to you by Rotex.
Which specific feature of our product do you like?
How does the range of products we offer help you in choosing Rotex?
What other products or services can we develop for you?
Do you have any specific complain or any problem that you face with us?
Please describe the specific complain or the problem that you face with us.
Calculation "Request for Quote"
Calculation "Timely Delivery"
Calculation "Product Quality"
Calculation "After Service"
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