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  • BOOKING REQUEST FORM (DAY SPA)

    Please note this is not an instant booking form. We will revert back to you within 24 hours by e-mail with a confirmation number, subject to availability.

  • Guest Details

  • Suggested ferry timings and link to follow with the confirmation email.

  • Special Occasion Add-On Options

    Price includes Taxes & Service

  • Private Dining Area 268,000 IDR

    (Space is limited and subject to availability & weather. This charge does not include food or drink)
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  • 7 Course Dinner Set

    Embark on a culinary adventure around South-east Asia and enjoy highlights from each country as you eat your way through their different treats. We offer Vegetarian, Gluten free, and Seafood free options.

  • 7 Course Dinner set will start at 12 pm for 9-12 spa guests, or 4pm for 1-4pm or 9-4pm spa guests. For more info about 7 Course Dinner click here

  • Credit Card Details

    By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Hotel cancellation policy. The hotel reserves the right to pre-authorize credit cards prior to arrival.

  • Terms & Conditions

    By submitting the form, you agree with our terms & conditions and cancellation policy.

  • Reservations: Credit Card Authorization

    By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Hotel cancellation policy. The hotel reserves the right to pre-authorize credit cards prior to arrival.

    Room Requests/Spa Timings:

    Please note we always do our best to accommodate your room choice, check in time and spa timing; however this can be subject to change due to unforeseen circumstances. 

    All our spa rooms are designed as couples/group rooms so you and your friends and loved ones enjoy your spa session together. Groups of 2, 3 and 4 pax etc will share a spa room.

    Cancellation Policy:

    Your Booking is a serious matter! Strict Cancellation Policy No Exceptions! 

    If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If in 10 days or less booking is canceled or modified, or in case of no-show, the total price of the reservation will be charged. 

    Group bookings. Please note that, in cases where one person takes on the responsibility of booking for a group, that person's  credit card will be charged in the case of late cancellations for all or anyone in the group under the conditions described above.

    Payment Options:

     

    1. Pay by Credit Card in IDR (MASTERCARD or VISA only) subject to 2.9% convenience fee at check out.

    2. Avoid the 2.9% convenience fee in additional to any International transaction bank card fees your  bank may charge by paying in SGD or IDR cash upon check out.

    Reservations: How to secure a booking

    A credit card is required to secure your reservation; once you arrive at the resort you may pay by SGD or IDR cash or Mastercard or Visa charged in IDR.

    Check In/Out Time:

    Check IN is 13:00 p.m.  Check OUT is 11:00 a.m. All timings are local Indonesia time, 1 hour behind Singapore time.

    Ferry Information:

    Ferry ticket from Harborfront, Singapore to Sekupang, Batam is not included.  We will provide timings and further instructions once you send in your reservation request form so you may purchase your tickets direct with the ferry company. Price for round trip approx. S$49 per person.

     
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