Quality of IT Services Survey (Students)

Quality of IT Services Survey (Students)

This survey is being conducted by ICT Department to Determine the level of satisfaction by the students and find whether our services are sufficient and fulfill their needs.
College *

Architectural Engineering and DesignLawBusiness AdministrationInformation Technology
How do you rate your ability in using the various University applications?*

ExcellentGoodPoor
Are you new student?*

YesNo
How do you over all evaluate the training provided on using the University application at the beginning of your enrollment?*

ExcellentGoodPoor

Support & Services
Approximately how often do you request support or services from ICT Department?*

AlwaysSometimesNever
How do you evaluate your usage of IT Help Desk Portal/Tool?*

ExcellentVery GoodGoodFairPoor
How do you evaluate the ICT Staff Support?*

ExcellentVery GoodGoodFairPoor

How often do you find problems with the below network services?*

	Never	Sometimes	Always
Internet
Wi-Fi

How often do you find problems with the below Printers/Copiers services?*

Office 365 Applications
How do you evaluate your usage of Office 365 service?*

ExcellentVery GoodGoodFairPoor

Overall Rating
Overall, how satisfied are you with the services provided by ICT Department?*

Very satisfiedSatisfiedNeitherDissatisfiedVery dissatisfied
Do you need any kind of training?

LMSSISMS Teams
For Suggestions (including comments on the survey):
Should be Empty:

	Always	Sometimes	Never
Messaging
Chat
Course Content
Anti Plagiarism (TurniItIn)
Assessments
Grade book (Progress Indicator)

	Satisfied	Neither	Dissatisfied
Join Classes
Hear the instructor sound
View the presentations clearly
Chatting
Raise hand
Presenting
Watch recorded lectures