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English (US)
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Quality of IT Services Survey (Students)
This survey is being conducted by ICT Department to Determine the level of satisfaction by the students and find whether our services are sufficient and fulfill their needs.
College
*
Architectural Engineering and Design
Law
Business Administration
Information Technology
How do you rate your ability in using the various University applications?
*
Excellent
Good
Poor
Are you new student?
*
Yes
No
How do you over all evaluate the training provided on using the University application at the beginning of your enrollment?
*
Excellent
Good
Poor
Website
How do you rate the website in general?
*
Excellent
Good
Poor
How satisfied are you with the website design?
*
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Do you find the website user friendly?
*
Strongly Agree
Agree
Strongly disagree
Support & Services
Approximately how often do you request support or services from ICT Department?
*
Always
Sometimes
Never
How do you evaluate your usage of IT Help Desk Portal/Tool?
*
Excellent
Very Good
Good
Fair
Poor
How do you evaluate the ICT Staff Support?
*
Excellent
Very Good
Good
Fair
Poor
How often do you find problems with the below network services?
*
Never
Sometimes
Always
Internet
Wi-Fi
How often do you find problems with the below Printers/Copiers services?
*
Never
Sometimes
Always
Paper Jams
Colors Not Clear
Slow Printing
No cartridge
How often do you find problems with the below Software services?
Never
Sometimes
Always
Windows OS
MS Office
AutoCAD
3D Max
Photoshop
Illustrator
Revit
E-mail
Do you use e-mail?
*
Yes
No
In the below table please specify your usage for each service on e-mail
*
Always
Sometimes
Never
Receiving email
Sending email
Calendar
SIS System
Do you use SIS?
*
Yes
No
In the below table please specify your usage for each service on SIS
*
Always
Sometimes
Never
Student Schedule
Student Study Plan
Student Marks
Student Absences
Online Payment
Online Registration
LMS System
Do you use LMS system?
*
Yes
No
In the below table please specify your usage for each Tool on LMS system:
*
Always
Sometimes
Never
Messaging
Chat
Course Content
Anti Plagiarism (TurniItIn)
Assessments
Grade book (Progress Indicator)
MS Teams
Do you use Microsoft Teams?
*
Yes
No
How satisfied are you with MS Teams tools?
*
Satisfied
Neither
Dissatisfied
Join Classes
Hear the instructor sound
View the presentations clearly
Chatting
Raise hand
Presenting
Watch recorded lectures
Mobile App " Kingdom University SIS APP"
Do you use Mobile App?
*
Yes
No
Which version do you use?
*
Android
iOS
In the below table please specify your usage for each service on Mobile App
*
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Student Schedule
Exam Schedule
Student Study Plan
Student Marks
Student Absences
Office 365 Applications
How do you evaluate your usage of Office 365 service?
*
Excellent
Very Good
Good
Fair
Poor
Overall Rating
Overall, how satisfied are you with the services provided by ICT Department?
*
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Do you need any kind of training?
LMS
SIS
MS Teams
For Suggestions (including comments on the survey):
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