Quality of IT Services Survey (Students)

Quality of IT Services Survey (Students)

This survey is being conducted by ICT Department in order to Determine the level of satisfaction by the students, and Find whether our services are sufficient and fulfill the needs of our students, and to find the strengths and weaknesses in order to improve the department services.
College *

Architectural Engineering and Design Law Business Administration
How do you rate your knowledge in Information Technology? *

Excellent Good Poor

Support & Services
Approximately how often do you request support or services from ICT Department? *

Always Sometimes Never
How do you evaluate your usage of IT Help Desk Portal/Tool? *

Excellent Very Good Good Fair Poor
How do you evaluate the ICT Staff Support? *

Excellent Very Good Good Fair Poor

How often do you find problems with the below network services? *

Never

Sometimes

Always

Internet

Wi-Fi

SIS

LMS system

How often do you find problems with the below Printers/Copiers services? *

Never

Sometimes

Always

Paper Jams

Colors Not Clear

Slow Printing

How often do you find problems with the below Software services?

Never

Sometimes

Always

Windows OS

MS Office

AutoCAD

3D Max

Photoshop

Illustrator

Revit

SIS System
Do you use SIS? *

Yes No

In the below table please specify your usage for each service on SIS *

Always

Sometimes

Never

Student Schedule

Student Study Plan

Student Marks

Student Absences

Online Payment

Online Registration

LMS System
Do you use LMS system? *

Yes No

In the below table please specify your usage for each Tool on LMS system: *

Always

Sometimes

Never

Messaging

Chat

Course Content

Anti Plagiarism (TurniItIn)

Assessments

Grade book (Progress Indicator)

Change Password

MS Teams
Do you use Microsoft Teams? *

Yes No

How satisfied are you with MS Teams tools? *

Satisfied

Neither

Dissatisfied

Join Classes

Hear the instructor sound

View the presentations clearly

Chatting

Raise hand

Presenting

Watch recorded lectures

Office 365 Applications
How do you evaluate your usage of Office 365 service? *

Excellent Very Good Good Fair Poor

Overall Rating
Overall, how satisfied are you with the services provided by ICT Department? *

Very satisfied Satisfied Neither Dissatisfied Very dissatisfied
Do you need any kind of training?

LMS SIS MS Teams
For Suggestions (including comments on the survey):
Should be Empty: