Quality of IT Services Survey (Students)

Quality of IT Services Survey (Students)

This survey is being conducted by ICT Department to Determine the level of satisfaction by the students and find whether our services are sufficient and fulfill their needs.
College *

Architectural Engineering and Design Law Business Administration
How do you rate your ability in using the various University applications? *

Excellent Good Poor
Are you new student? *

Yes No
How do you over all evaluate the training provided on using the University application at the beginning of your enrollment? *

Excellent Good Poor

Support & Services
Approximately how often do you request support or services from ICT Department? *

Always Sometimes Never
How do you evaluate your usage of IT Help Desk Portal/Tool? *

Excellent Very Good Good Fair Poor
How do you evaluate the ICT Staff Support? *

Excellent Very Good Good Fair Poor

How often do you find problems with the below network services? *

	Never	Sometimes	Always
Internet
Wi-Fi

How often do you find problems with the below Printers/Copiers services? *

How often do you find problems with the below Software services?

In the below table please specify your usage for each service on SIS *

In the below table please specify your usage for each Tool on LMS system: *

	Always	Sometimes	Never
Messaging
Chat
Course Content
Anti Plagiarism (TurniItIn)
Assessments
Grade book (Progress Indicator)

How satisfied are you with MS Teams tools? *

	Satisfied	Neither	Dissatisfied
Join Classes
Hear the instructor sound
View the presentations clearly
Chatting
Raise hand
Presenting
Watch recorded lectures

In the below table please specify your usage for each service on Mobile App *

Office 365 Applications
How do you evaluate your usage of Office 365 service? *

Excellent Very Good Good Fair Poor

Overall Rating
Overall, how satisfied are you with the services provided by ICT Department? *

Very satisfied Satisfied Neither Dissatisfied Very dissatisfied
Do you need any kind of training?

LMS SIS MS Teams
For Suggestions (including comments on the survey):
Should be Empty: