Order Form

We require 3 days' notice for celebration normal cakes and a minimum of 2 weeks' notice for wedding cakes. While we will attempt to fulfill last minute orders, these can not be guaranteed. No contract is made with you until we have issued an Order Confirmation and have a deposit on wedding Cakes. Your order is not secured until your deposit has been paid; up until this time, your date can be allocated to someone else.

All orders may be collected free of charge from Cups’n’Cakes By RM by prior arrangement,Delivering All Over the Karachi

50% (whichever is lower) deposit is required for wedding cake orders and a 25% (whichever is higher) deposit for all other normal orders.Pricing of a cake is almost as unique as the cake itself. We offer excellence to our customers in terms of both quality and quantity. Our prices are reasonable considering expensive material and ingredients, huge time, extreme hard work, passionate creativity that results in a super finish of our cakes. As the saying goes “A good cake isn’t cheap, and a cheap cake isn’t good”, our philosophy of business clearly reflects the earlier one.

These terms form the basis of the contract between our customer and Cups’n’Cakes By RM. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. Please check all details in the order confirmation are complete and accurate, as this is the document we work to when completing your order. BASIS OF SALE: Any samples, drawings, or descriptions we issue and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes they describe. Quotations are valid for a period of 30 calendar days from the day of quotation. PLACING AN ORDER: We require 3 days' notice for celebration cakes and a minimum of a month' notice for wedding cakes. While we will attempt to fulfill last minute orders, these can not be guaranteed. No contract is made with you until we have issued an Order Confirmation and have a deposit on wedding Cakes. Your order is not secured until your deposit has been paid through Bank,In-Store or Easypaisa; up until this time, your date can be allocated to someone else. PRICE AND DEPOSITS / PAYMENT: Quotations taken are valid for a period of 15 days from the date of issuing. The price of your cake will be as set out in your Order Confirmation. WHT and VAT is payable on the cakes. 50% (whichever is lower) deposit is required for wedding cake orders and a 25% (whichever is higher) deposit for all other normal orders. An Order Confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time. The balance must be paid in cleared monies no later than the date set out in the Order Confirmation by cash, direct bank transfer or cash via EasyPaisa (no EasyPaisa account is required). Please note that payment via EasyPaisa will incur a further charge. Further instructions are available upon request. If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the Order Confirmation. In these circumstances the cake will be made as close to the Order Confirmation as possible with no redress or liability on Cups’n’Cakes By RM. CANCELLATIONS & ALTERATIONS: In the event of a cancellation by you any payments previously made are partially refundable only in the following circumstances: You may, prior to 4 working days before the collection / delivery day, or 8 working days for wedding orders, amend or cancel your order by providing us with written notice. In the case of cancellations,deposits are non-refundable, however any additional payments made will be refunded. Refunds of additional payments will not be made for cancellations made after the above deadlines have passed. Please note that if you wish alterations to your design to be incorporated it is important that you notify us as soon as possible. We will endeavor to accommodate all alteration requests made after the 2 day (or 7 day for wedding cakes) deadline, however we reserve the right to refuse should circumstances not permit this. In the case of alterations, a new Order Confirmation will be issued detailing the changes and the new cost where applicable. Alterations are not confirmed by us until a new Order Confirmation has been issued. In the unlikely event that we need to cancel your order, any deposit and additional payments made will be refunded. Cups’n’Cakes By RM reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Cups’n’Cakes By RM. We shall not be liable for any breach of contract resulting from such an event. Cups’n’Cakes By RM’s liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Cups’n’Cakes By RM, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim. Cups’n’Cakes By RM shall not under any circumstances be liable for the customer in respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Cups’n’Cakes By RM’s statutory liability for death or personal injury arising from any negligence on Cups’n’Cakes By RM’s part or liability imposed by statutory implied terms in Consumer Contracts. Cups’n’Cakes By RM will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however we cannot accept liability for delays that are beyond our control. THE CAKES We warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the Pakistan. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre-agreed requirements set out in the Order Confirmation and will face no consequent liability. The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.Cups’n’Cakes By RM offers original cakes that are based on our own designs and ideas, as well as customer requests. If you see an image on the internet etc., on which you would like the design to be based, please feel free to show this to us and we will be happy to design your order based on the idea you have provided. However, please note that we will not create exact replicas of other people’s work without their express permission beforehand as this is a breach of their copyright, and we firmly believe they are entitled to receive credit for their work. Where color swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed. From time to time certain materials for our cakes may become obsolete e.g. a particular colour ribbon. This is totally beyond our control; however we will do our best to select replacement products to reflect the original design as closely as possible. In all cases we will try to contact you to advise of any such changes; however we reserve the right to replace items with component parts of equal or better quality without consultation. If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels (dried spaghetti or sugar sticks) for reinforcement. All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye color, hair color, hair length, glasses etc.), we cannot guarantee a true likeness. All our cakes are made using the finest ingredients. They are fresh products containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a cool, dry place, away from direct sunlight and sources of heat, and in the box provided. They should NOT be refrigerated. Cups’n’Cakes By RM and the customer expressly agree that the cakes and all goods purchased from Cups’n’Cakes By RM remain the property of Cups’n’Cakes By RM until paid for in full. ALLERGEN ADVICE: As our cakes are made in an environment where nuts, egg, milk and other allergens are present, we cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated. All our standard products contain gluten, eggs and dairy and may contain traces of nuts. If you have special dietary requirements these can sometimes be accommodated. Please note that as a number of the ingredients we use state that they have been made in an environment where nuts may be present, we cannot guarantee 100% that any of our products are free from nuts. Please discuss any needs you may have prior to placing your order. There is a separate pricing system for allergen friendly cakes due to the higher ingredient cost and each order is priced based on the current ingredient cost. DELIVERY AND COLLECTION: All orders may be collected free of charge from Cups’n’Cakes By RM by prior arrangement. A signature is required on collection confirming you have received your order in good condition and as specified. We accept no responsibility for any damage sustained to the cake once it has been signed for. If delivery has been requested we will deliver the cake on the day set out in the Order Confirmation to the address provided. We do not offer specific delivery times but will endeavor to deliver within a mutually agreed 2 hour delivery slot. Delivery rate is 200 PKR within 12 miles of Location. Deliveries required outside of this distance are charged at 70 PKR/KM (one way). When delivering to a wedding venue, we will always contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the cake we shall take a photograph of the cake before leaving and obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and obtain a signature to verify that we have done so. Once the cake has been delivered we are unable to accept any liability for any damage sustained to the cake thereafter, nor any failure to follow the instructions provided. GENERAL TERMS: All designs and intellectual property rights remain the property of Cups’n’Cakes By RM. We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Cups’n’Cakes By RM for your own benefit. This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation. In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceable shall not affect the validity and enforce ability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted. The parties agree to submit to the non-exclusive jurisdiction of the English courts. Any headings utilized in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.