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If you have received a defective product, we sincerely apologize for the inconvinience. To better help you, please provide us with the following information:
- Detailed description of the defect.

- Specify if the defect is due to shipping damage or a manafacturing issue.

- Upload photos of the product you received showing the defects.
Upon receiving your request, we will contact you.

Compare the products you received in the mail with your order confirmation email. If the items on your order confirmation email are different than what you received, please take a picture of the wrong item you received and submit it along with this form. We will provide you with instructions on how to send it back to us. We will ship the right items to you.

Orders can take up to 10 business days between processing and shipping. After your order is shipped we usually send you an email with link to track your shipment, please check your email and click on track my order.

If you registered an account with us, you can check the status of your order from your account page, Please visit https://nollalashes.com/account/login

Tip: Make sure no one in your household, neighbors or building security have received your package before you fill this form.

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