Sales Satisfaction Survey Form (SSI)
Sales Satisfaction Index
Were you greeted at the entrance and directed to a sale person?
How courteous & Friendly was the salesperson?
Sale-person's attention/ focus on you prior to purchase decision?
Overall, how would you rate your experience with dealership prior to your purchase decision?
Parking facility at dealership?
sale person offer you tea and coffee..?
Cleanliness of showroom?
Comfort of area where you & salesperson completed sale transaction?
Was product price, brochures & lead time displayed properly?
Was the vehicle that you intended to buy on display?
PAPER WORK EXPEREINCE
Were required documents clearly described to you in advance by the Salesperson? (NTN, CNIC & Pay-order/demand draft)
Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure?
Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities ?
Was the sale person available at the time of delivery?
Sale person's ability to answer queries during delivery process about vehicle features & control?
Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches,dent etc)?
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle)
Helpfulness of staff at delivery (to help locate the vehicle, make payment etc.)
PRECEPTION ABOUT BRAND- TOYOTA
Would you prefer/consider same dealership for your next vehicle purchase?
When you purchase your vehicle, howstaisfied were you with the performance of dealer's sales staff for each of the following item?
What problems did you encounter?
Customer Contact Details
Customer Vehicle Details
Customer Vehicle Information
Vehicle Model & Type
Car Registration No
Which Sale Person attend you?
Asghar Ali, Naila, Almas, Sumaira, Gulnaz
Owner, Company, Driver, Insurance, T-Sure
Should be Empty: