Refund Request Form
Reason for requesting a refund
I entered a coupon but it did not work
I am experiencing technical issues
I found errors in the PrepPack
Customer Service was not available
It’s not what I was expecting to get
My payment went through more than once
I was unable to find the PrepPack that I need
I purchased the wrong plan or from the wrong site
I took the test and your content was different
E-mail address used at registration
Enter coupon code:
Date of exam:
Date Picker Icon
Name of PrepPack
Name of test provider:
Name of employer:
Name of test:
Please provide as much information and detail as possible to give us a comprehensive understanding of your refund request. This will enable us to process and resolve your refund request in an efficient and timely manner.
What type of topics/questions were on the test that did not appear in our PrepPack? Please provide details.
Are there any topics or types of questions on the PrepPack that were not on your exam? Please provide details.
Was the structure of your exam different from the PrepPack, in terms of the time limit, number of questions or questions’ format? Please provide details.
What subjects will you be tested on?
Please let us know why you no longer need your PrepPack.
In what ways did our PrepPack differ from what you expected?
Please attach your credit card statement showing the charges.
Attach statement here
Please send us some additional information regarding the technical error that you experienced.
Where exactly does the error occur?
Please enter the URL here:
Which browser are you using?
What type of device are you using?
Have you submitted your comments through the PrepPack itself?
Please let us know where you found errors in our PrepPacks.
Which operating system are you using?
Thank you for submitting your feedback. Please let us know if there is anything else you wish to add:
Please attach a screenshot of the error.
Attach the screenshots here
You are welcome to use this link to guide you on how to take a screenshot from any device: https://www.take-a-screenshot.org/
Please attach any additional information regarding your exam here.
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