Questionnaire for Professional Boundaries
1.) A client asks you to do something not on your task list - what should you do?
Do it, you are the carer and it's your job
Refuse politely explaining that it's company policy to do the work listed on your tasklist and advise the office
Do it just this once and let the client know it's only this once as it's not on your task list
2.) A lonely client wants you to visit outside of work - what should you do?
Organise a date and time because you really like the client
Tell the client you are too busy and suggest they join a group or something
Advise the client politely that it's against company policy for you to visit outside your work hours and advise the office
3.) The client wants to give you a gift - what should you do?
Accept it with thanks
Let the client know you can't accept gifts from your clients
Check with your supervisor if it is allowed
4.) The client asks you for your phone number - what should you do?
Give it to them
Advise them that you don't give you phone number to anyone
Advise that it's against work policies to give out mobile numbers and they can call the office if they need help
5.) The client is asking about other clients or services you provide in the clients retirement villages - what should you do?
Have a chat about other work you do and for whom
Refuse politely to discuss other clients or services
6.) The client makes a comment that you are down in the dumps and wants to know why - what should you do?
Share what's wrong with you - you are only having a chat
Tell the client you are worried but not give any details
Acknowledge the client for noticing and then try and cheer up
7.) The client tells you that their son is being very aggressive and keeps taking her ATM card
Offer to talk to the client's son
Tell the client that is not right and she should do something about it
Ask the client's permission to advise the office
Should be Empty: