The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to citi Services / CADIS India and other group companies of citi Services / CADIS India and the terms "You" /"Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and citi Services or CADIS India(both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and citi Services for your use of the website “www.citiservices.co.in” "www.citihris.co.in"(defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION 

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control. 

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come. 

LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site and other group company sites only. Our site may provide links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

INFORMATION SHARING
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. 

(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. 

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Mr R Pandey. ("Grievance Officer"). 

Mr. R Pandey (Grievance Officer)
www.citiservices.co.in
citi Services & Consulting   

Email: care@citiservices.co.in

General
By using our services, the user accepts the following terms and conditions, including the instructions on our website www.citiservices.co.in / www.citihris.co.in /www.citihris.com / www.cadisindia.com.

Information on our above mentioned sites, such as the "How to use?" section, are only recommendations and are not intended as guidelines. Citi Services is not liable or responsible for the actions of users or other individuals who have read or been informed of such information or other written material. We undertake to follow all local tax legislation for the sale of digital signature and related products in the countries in which it operates, such as payment of VAT, if any applicable. Citi Services reserves the right to change these terms any time.

 

Eligibility to buy online
By placing an order on our website the user confirms that he/she is at least 18 years of age.

citi Services reserves the right to restrict users from buying on www.citiservices.co.in if the user is not buying the products for his/her own purposes. Citi Services also reserves the right not to ship products to such users.

All prices on www.citiservices.co.in are subject to change without any notice.

 

Process Flow DSC

Process Flow Gourmet / Grocery Items

 

Registering
Each user can only register once with his/her street address (P.O. boxes or similar arrangements are not permitted) and can only have one account. In addition, users must not provide misleading information on registering.

The chosen user name must not in any way be indecent, insulting or intended to deceive or mislead other users. Users are responsible for keeping their passwords confidential. citi Services reserves the right to change or terminate an account and annul purchases on that account at any time if the user is in breach of these terms.

 

All products bought are non-refundable

The user can purchase the product/item by using the "Buy Now" option subject to the refund policy of www.citiservices.co.in.

Payment Information
Products can be paid for by using Net Banking, UPI Payment, Credit Cards & Debit Cards like Visa, MasterCard, Cirrus, AmEx, RuPay Diners Club and Maestro or through PayU or PayTM for Wallet payments. Citi Services reserves the right to stop delivery if the user does not render payment. www.citiservices.co.in is not responsible for technical problems at the supplier of the payment solution.

Once an order is closed, the user goes to My Account for information on the total price and payment details. The buyer must also provide an accurate delivery address on the account before Citi Services can ship the product. After Citi Services has shipped the product, it will take 3 to 15 days for it to reach the buyer in case of physical products depending on Location.

 

Deliveries and returns
The product will be delivered to the address through leading courier services or by Speed Post as specified by the user. All technical service and product support matters must be taken up directly with the manufacturer according to their terms. Refund policy is not applicable if the order is placed after Aadhar verification and applies only if www.citiservices.co.in is unable to deliver the end product after the scheduled delivery period of an order. However, refund policy will not be applicable to any circumstances beyond the control of citi Services. Refund & Return are not accepted after the DSC is downloaded and couriered.

Refund policy does not apply if the buyer is unable to submit relevant documents for processing the order or submits invalid documents not acceptable to the validation team. Citi Services cannot be held responsible for disruptions in operations and temporary unavailability of website.

Citi Services web service is normally always active, 24 hours a day, 7 days a week. However, due to circumstances beyond our control, the service may experience disruptions in operations. Citi Services is not responsible for the site becoming overloaded and the consequences thereof.

Cancellation Policy
All cancellation requests has to be placed within 3 days from the date of order to care@citiservices.co.in, for refund. Once order is fulfilled, cancellations are non-refundable. For DSC: Aadhar verified cases will be treated as order processed and cannot be cancelled. For Tea Packets: Cancellation must be done before despatch.

Applicable law
These terms and conditions are subject / governed by the laws of Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kolkata, West Bengal, India.

Limitation of Liability
In no event will citi Services, its directors, officers, employees or agents be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement of substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the amounts paid by you to citi Services under this agreement in respect of the order under dispute or the amount paid to citi Services in respect of the usage for past 6 months whichever is lower. citi Services shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

In addition to the above Terms and Conditions citi Services will follow respective Products, Principle Company Policy.

 

 

Definitions

“Cashback” shall mean Rs 300 or Rs 600 cashback provided by CADIS Digital which shall be credited in the form of CADIS Digital Coupons in email of the Eligible Subscriber upon performing Purchase of the Eligible Digital Signatures.

“Eligible Subscriber” shall mean a person who (i) is a New subscriber of the CADIS Digital DSC services; and (ii) is enrolled to the “CADIS Platinum” membership plan.

 “Offer” shall mean this Cashback offer made available by CADIS Digital.

The Offer is applicable for Class 2 DSC and Class 3 DSC customers opting for New Subscription or Renewal of Subscriptions.

“Offer Benefits” shall mean the benefits accruing to the Eligible Subscriber under the Offer as shown herein-below.

“Purchase” shall mean a Purchase of Class 2 Signature, Class 2 Encryption, Class 2 Combo, Class 3 Signature, Class 3 Encryption and Class 3 Combo Digital Signatures offered by CADIS Digital.

"Mystique Impex" shall mean the e-Commerce store.

“CADIS” shall mean the Company and its Group.

“T&C” shall mean the applicable terms and conditions of the Offer.

The Offer and the benefits hereunder shall be made available by to an Eligible Subscriber.

 

Benefits of the Offer (“Offer Benefits”)

An Eligible Subscriber, who, during the subsistence of the Offer, purchase Digital Signature on or before 31th December, 2018 shall be entitled to Cashback in the manner stipulated below:.

Product	Total Value of coupons offered by CADIS (in Rs.)	Number of Coupons (Rs 50 Each)	Validity of the coupon
All Class 2 DSC	300	6	March 31 2019
All Class 3 DSC	600	12	March 31 2019

Cashback received by the Eligible Subscriber shall be redeemed in the following manner:

Each coupon provided under the Cashback, can be redeemed by the Eligible Subscriber at CADIS Digital with a minimum cart value of Rs.500/- on any DSC or online registration Services offered by CADIS Digital except such items determined by CADIS Digital and listed in the annexure below.

 

No two coupons received by the Eligible Subscriber can be redeemed together.

Cashback coupons if unredeemed will expire on 31st March, 2019. 

Terms and Conditions of the Offer ("T&C") 

The Offer shall be open to all Eligible Subscribers on and from 25th November, 2018 to 31st December, 2018. 

These T&C shall be read concomitantly with the terms & conditions of CADIS Platinum Membership. 

CADIS Digital recognizes that the choice to be contacted for promotional messages and alerts is that of the Eligible Subscriber. CADIS Digital intends to keep the Eligible Subscriber informed on matters relating to the Offer and any upcoming offers from CADIS Digital for the benefit of the Eligible Subscriber.

Accordingly, by availing the Offer, the Eligible Subscriber hereby consents to be contacted by CADIS Digital and such consent shall remain unaffected by Eligible Subscriber’s registration in the National Do Not Call (“NDNC”) registry under the relevant category stipulated therefor.

CADIS Digital reserves the right to cancel/withdraw this Offer at any time, without any prior intimation to the Eligible Subscriber. However, the benefits accrued to the Eligible Subscriber on or prior to the cancellation/withdrawal of this Offer, shall not undergo any change.

CADIS Digital, may, at its discretion, modify any of the terms and/or conditions and/or any aspect of the Offer, without any prior intimation to the Eligible Subscriber. The modifications so carried out will be posted on www.citihris.co.in.

If any term/ condition under the T&C of the Offer is found to be invalid, void, or for any reason unenforceable, such term/ condition shall be severed from the other terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions of the Offer.

In no event shall CADIS Digital (including each of its affiliates, group companies or parent company) or its directors, officers, employees, agents or other representatives thereof be responsible or liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Offer.

The Offer Benefits are non-transferable.

This Offer is subject to guidelines/directions issued by Controller of Certifying Authorities (CCA) or any other statutory authority from time to time.

Eligible Subscriber hereby authorizes CADIS Digital to collect his/her personal information including name, address and mobile number and share with its partners so as to enable the Eligible Subscriber to avail the Offer. The Eligible Subscriber’s personal information will be stored and processed in accordance with CADIS Digital Privacy Policy www.citihris.co.in/privacy-policy.html.

To get a new DSC, kindly visit www.citihris.co.in, PayU or PayTM

In case of any queries/issues, please contact CADIS Digital CARE at 7890000600 or write to care@citihris.co.in.

The Eligible Subscriber agrees that he/she has read, understood and voluntarily agrees to the T&C mentioned and stated herein.

ANNEXURE

List of items exempted from this offer:

·         All Purchase made from Amazon, Flipkart and other e-commerce stores

·         Gift Vouchers/Gift Cards of Cleartrip, KFC, Book My Show, Google Play & Google

·         All PKI Tokens like Feitian, ProxKey etc

·         eSign

·         Organisational DSC issued to BANKS, MNC's etc