Analysis of Consumer Expectation and Perception About Food Quality of In-flight Meal Garuda Indonesia Airline
We,Yunita Phienanda and Evelyn Susilo, students of Hospitality Management Program, Petra Christian University of Surabaya are conducting research,our entitled "ANALYSIS OF CONSUMER EXPECTATION AND PERCEPTION ABOUT FOOD QUALITY OF IN-FLIGHT MEAL GARUDA INDONESIA AIRLINE". Your willingness to fill in the questionnaire below are will be appreciated. Your provided information are used confidentiality for the academic purpose only, Thank you
Have you ever flight Garuda Indonesia airlines at least twice on international routes in the last 1 year (December2016 - November 2017)?
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No
Yes
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Respondent Profile
Please choose the suitable answers!
1. Gender:
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Man
Woman
Other
2. Please specify your age!
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17-25 years old
26-35 years old
36-45 years old
46-55 years old
>55 years old
3. What is your occupation?
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Student
Housewife
Entrepreneur
Government Employee
Private Employee
Professional (Doctor, Lawyer, etc)
Unemployed
Retired
Other
4. Your monthly income :
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Less than $225
$226-$525
$526-$825
$826-$1.105
>$1.105
5. Please specify your nationality!
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Ex: Indonesia, Malaysia, China, USA, etc
6. Please specify the International route you have been flying with Garuda Indonesia Airlines?
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Ex: Jakarta, Kuala Lumpur, Beijing, Los Angeles, etc
7. Howoften do you have you been flying with Garuda Indonesia Airlines in the last 1 year between December 2016 -November 2017:
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2-3 times
4-6 times
>6 times
8. The purpose of your trip is ________
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Business purposes
Vacation purposes
Other
9. What classes have you been flying with Garuda Indonesia Airlines?
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Economy Class
Business/Executive Class
First Class
10. With whom do you usually fly with?
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Alone
Friends/co-workers
Family
Other
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Filling Instruction
Choose one of the answers in the available column that best fits your EXPECTATION. Expectation refers to how important the listed indicator should be in the in-flight meal provided by Garuda Indonesia Airlines
Food Taste
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Very Not Important
Not Important
Neutral
Important
Very Important
The taste of in-flight meal is acceptable
The taste of in-flight meal is consistent
The taste of in-flight meal is according to my preference
Food Freshness
*
Very Not Important
Not Important
Neutral
Important
Very Important
The vegetable is fresh
Dessert (fruit / pudding / yogurt) is fresh
The colour of the vegetables look attractive
The dessert color (fruit / pudding / yogurt) looks interesting
The aroma of in-flight meal is appetizing or tempting
The texture of the bread served is soft
The overall texture of in-flight meal is very good
Food Appearance
*
Very Not Important
Not Important
Neutral
Important
Very Important
All color combinations are well presented
The overall food packaging looks good
The in-flight meal is well arranged on a tray
The in-flight meal is very hygiene
Food Choices
*
Very Not Important
Not Important
Neutral
Important
Very Important
Food menus are various enough
Drink menus are various enough
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Filling Instruction
Choose one of the answers in the available column that best fits your PERCEPTION. Perception refers to how satisfied you are with the food quality indicators presented by Garuda Indonesia Airlines
Food Taste
*
Very Not Satisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
The taste of in-flight meal is acceptable
The taste of in-flight meal is consistent
The taste of in-flight meal is according to my preference
Food Freshness
*
Very Not Satisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
The vegetable is fresh
Dessert (fruit / pudding / yogurt) is fresh
The colour of the vegetables look attractive
The dessert color (fruit / pudding / yogurt) looks interesting
The aroma of in-flight meal is appetizing or tempting
The texture of the bread served is soft
The overall texture of in-flight meal is very good
Food Appearance
*
Very Not Satisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
All color combinations are well presented
The overall food packaging looks good
The in-flight meal is well arranged on a tray
The in-flight meal is very hygiene
Food Choices
*
Very Not Satisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Food menus are various enough
Drink menus are various enough
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Overall are yousatisfied with the in-flight meal quality of Garuda Indonesia Airline?
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Yes
No
Do you have any suggestion on the quality of in-flight meal Garuda Indonesia Airline?
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Thank you
Thank you for your participation. Please Click SUBMIT
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