Terms & Conditions
1. We respectfully remind all clients of USAINS RESIDENCES that an “Accommodation Booking” constitutes a contract between themselves and Usains Holding Sdn Bhd.
2. These conditions apply to all Accommodation Bookings any booking.
3. For any booking, USAINS RESIDENCES reserves the right to request a deposit at any time of up to the total value of an “accommodation booking” as detailed in any verbal or written confirmation.
4. “Accommodation Bookings” with a deposit will only be accepted with accurate and valid reference Bank-in/Electronic Fund Transfer details and will be used as a guarantee for up to the full and final value of the booking.
5. Each accommodation booking will only be confirmed after the deposit plus full amount of money receive by the management of USAINS RESIDENCES.
6. Either a written or verbal confirmation of a booking constitutes a legally binding acceptance of a contract.
7. The cancellation policy (as detailed below) will therefore be considered as accepted.
8. The submission of Bank-in/Electronic Fund Transfer references & details also confirms an agreement that payment in case of cancellation of a accommodation/s booking (as detailed below) may be taken without warning.
9. All accommodation Bookings cancelled within 3 days of the date of arrival are liable to be charged at 50% of the quoted accommodation rate for each and every night booked.
10. All accommodation Bookings cancelled within 2 days of the date of arrival are liable to be charged at 75% of the quoted room rate for each and every night booked.
11. All Room Bookings cancelled within 1 day of the date of arrival are liable to be charged at 100% of the quoted room rate for each and every night booked.
12. USAINS RESIDENCES reserves the right to alter published room rates, if necessary, without notice.
13. Only cash, P.O , L.O & Bank-in/Electronic Fund Transfer payments are accepted. Personal cheques will not be accepted under any circumstances.
14. The confirmation of any reservation is subject to availability and will be accepted at the discretion of the management.
15. All room rates and ancillary charges are quoted “inclusive” of GST (6% local government purchase tax)
16. At the discretion of the management, USAINS RESIDENCES has the right to terminate a “Accommodation Booking” contract at any time.
17. Confirmation, verbal or written of all “Accommodation Bookings” constitutes agreement of the above conditions.
18. A cancellation of any “Accommodation Booking” MUST be made in writing (email, sms, whatsapp) or by call (office hour only 9.00am - 5.00pm).
19. Deposit will be return to guest directly into their account after the check-out date. It will take upto 7-14 working days.
20. All items in the unit should be in a good condition as it is to obtain the full amount of the deposit made. A round check will be made by the management before check-out.
21. PO should receive the management office before the " accommodation booking" quotation due in "7, 14 or 30 day" from the date issued & agreed by the management.
22. Alcohol and non-halal food for cooking is not allowed in the premise.
23. Smoking - Malaysian residences law prohibits smoking in enclosed public spaces. In addition, smoking is not permitted in any of the areas. Smokers are respectfully asked to smoke in designated areas outside of the areas where ashtrays can be made available.
Arrival and Departure
Accommodation Booking Conditions guarantee that rooms reserved in advance will be available from 2.00pm on the day of arrival unless exceptional circumstances prevail.
Departure time is 12.00pm. Late departure arrangements can only be made in advance and are strictly subject to availability and at the discretion of the management.
Late Check- Out before 4pm a half-day rate will be charge
Late Check- Out after 4pm a full-day rate will be charge
*we assume that you have read and agreed with the terms & conditions. Thank you for your patience.