We, Cynergy, strongly recommend that items be returned to us upon receipt of notification from us that the Products have failed or are malfunctioning, and in the event that the fault cannot be rectified using Telephonic or Remote Technical Assistance. Cynergy undertakes to use all reasonable endeavours during the Standard Service Hours to make such corrections, repairs or adjustments to or replace such parts of the Products as may be necessary to restore the Products to their proper operating condition.
Send the Products to the RMA fulfillment address (Returns Address) provided on the Product Service Form. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to Cynergy. We suggest using a carrier that provides tracking information.
Once a return is received, the service will be processed within 7 days. However, Cynergy does not stand responsible if the service time exceeds, and apart from providing an intimation to you, are not liable for any delay caused. Cynergy will be not be held liable for the loss of any undeclared devices, modules or accessories provided with a device or module for repair. Any service charges, if applicable, will be intimated upon completion of repair and testing, prior to dispatch.
The service rules will adhere to the Warranty Terms and Conditions of your Wattmon Products.