Freightos.com Shipment Charge Dispute

Freightos.com Shipment Charge Dispute
When completing this form, please include any documentation you have presented to the Seller regarding this charge including:
- Photographs
- Relevant documents
- Exchanges with the Seller
After you complete this form, Freightos will review your case and take necessary steps. The Seller will be notified when a dispute is made against a charge.

If the Freightos.com Team does not receive a sufficient response from either the Seller or Buyer within the outlined timeframe, the Freightos.com Team reserves the right to decide in favor of the other party.

If the Buyer and Seller are not able to reach an agreement through the dispute process, the Freightos.com Team reserves the right to decide the dispute on the basis of the evidence and replies received.
Name*
Email*
example@example.com
Email - Old
Shipment Number*
The shipment number must start with #S. Make sure to add the correct number in order for us to follow up on your case properly. You can find your Shipment Number on your shipment page on ship.freightos.com. Include only one shipment number here -- if other shipment numbers are relevant, please include them in the Reason For Submitting The Dispute field below.
Shipment charge being disputed*
Amount of dispute*
The amount added should be in USD.
Reason for submitting the dispute*
Case Origin
Upload any evidence you may have as mentioned above.

Browse Files

Cancelof
Should be Empty: