When completing this form, please include any documentation you have presented to the Seller regarding this charge including:
- Relevant documents
- Exchanges with the Seller
After you complete this form, Freightos will review your case and take necessary steps. The Seller will be notified when a dispute is made against a charge.
If the Freightos.com Team does not receive a sufficient response from either the Seller or Buyer within the outlined timeframe, the Freightos.com Team reserves the right to decide in favor of the other party.
If the Buyer and Seller are not able to reach an agreement through the dispute process, the Freightos.com Team reserves the right to decide the dispute on the basis of the evidence and replies received.