User Wallet Balance Withdrawal (Singapore Only)

User Wallet Balance Withdrawal

Please submit this form should you wish to refund your business or personal user wallet. This form does not serve as a application to close or delete your account. (Driver partners should not fill up this form.)
Date
To: Lalamove Singapore / EasyVan (SG) Pte Ltd

RE: REFUND OF LALAMOVE CREDIT REQUEST

I would like to request a full refund of the balance in my account associated with the contact number mentioned below to the bank account provided :
User Details:
Full name*
Contact number*
Please key in the number associated with your Lalamove account
Email*
As registered on Lalamove
Corporate Account Name (If applicable)
Payment option:
1. Refund back to credit/debit card used for topping up of lalamove wallet (Takes up to 14days after refund being processed)
2. Refund credited via bank transfer within 14 working days
***Lalamove shall refund your wallet balance to the payment methods used for your wallet top up. (Eg; Top up via credit card - Refund via credit card)

If we encounter issues with 1st payment option, we will then proceed to 2nd payment option.

Charges: Admin fee of 5% of your remaining value in wallet shall be deducted from your wallet before any refund made to you.

NO waiver will be accepted as the admin fee collected is a recovery cost on the charges incurred to us for your top ups.
Singapore Bank Details:

For Corporate/Normal Users

- Fill in if you top up your wallet via bank transfer or PAYNOW

- NO need to fill in for top up via credit card

***Refund will be via bank transfer, NO Paynow***
Beneficiary name
Beneficiary bank
Beneficiary account number
Reason for withdrawal*

Top up to get cash refundTop up for coupons onlyTop up wrong amount / Duplicates top upAccidentally top up without checking T&CErrors in APP causing multiples top upInflexible top up amount - Unable to pay using mixture of credit + cashBank card got stolen (Pleae make a police report)Change of service providerClosing of businessDissatisfied with the serviceMoving out of SingaporePreferred using cash but still top upSeldom use LalamoveService no longer requiredNo driver available after topping upWithdrawal of unutilised balance in walletWithdrawal of compensation to walletChanging of account information - please email info.sg@lalamove.com instead of filling up this form.Created another account - you may email info.sg@lalamove.com to request for transfer the wallet balance insteadWish to Delete AccountOthers
Process to Delete Account:

1) Submit this form "Wallet Withdrawal Form"

2) Open Lalamove APP, Go to: Settings > Profile > Delete Account
Other Reason for withdrawal
***To take Note before agreeing:

1) Top up via credit/debit card = Refund via credit/debit card

2) 5% admin fee will be charged with NO waiver
Signature

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Should be Empty: