Open to: All banks operating in the Middle East, Central and South Asia and North Africa that have launched or significantly improved a digital banking service since January 2019.
The Middle East will be defined by the following countries for the purpose of the award - GCC countries (to include Bahrain, Kuwait, Oman, Saudi Arabia, and the United Arab Emirates), Jordan, Lebanon, Iraq, Palestine Territories and Turkey
Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, India, Kyrgyzstan, Kazakhstan, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan
North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Libya, Mali, Morocco, Sudan, Tunisia, Djibouti, Eritrea, Ethiopia and Mauritania
ABOUT THIS CATEGORY
This award will recognise the retail bank that has been most effective in creating a compelling, innovative, reliable and seamless, digital banking service. Their success will be judged on the omnichannel service, customer uptake, efficiency, usage volumes, its impact on service innovation and quality of service.
CONFIDENTIALITY OF NOMINATIONS
We understand that some information is highly sensitive and confidential. All the judges will be required to sign a non-disclosure agreement so they can assess your achievements with all the facts at their disposal. The information provided in your entry may also be published in connection with the Awards. Confidential material will not be published so long as it is clearly marked as confidential.