Customer Service Survey
Kindly spend 5 minutes of your valuable time! We are interested in your onions! Please evaluate our service through ticking the boxes and kindly rate both, positive aspects as well as services you wish to have improved.Let us know your estimation!Thank you! We very much appreciates your support.
Company Name
*
Address (Optional)
Street Address
Street Address Line 2
City
Country
Postal / Zip Code
1. How long have you been our customer?
More than 10 years
More than 3 years
More than 1 year
Less than 1 year
2. How many times have you booked with us?
More than 5 per week
1 -5 per week
Less than 1 per week
Less than 1 per month
3. How is the telephone response time
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
4. Assistance provided by our travel consultant
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
5. Friendliness & willingness to help
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
6. Expertise and competence in corporate travel
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
7. Response time to inquiries via email
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
8. Availability on the weekends
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
9. Range of travel offers
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
10. Correctness of travel documents and reservation
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
11. Offers meet price expectations
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
12. Support while travelling
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
13. Flexibility and handling of rebooking
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
14. Handling of complaints
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
15. After hours emergency service
Very satisfied
Satisfied
Partly satisfied
Dissatisfied
16. Overall satisfaction of NHE Travel service
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Friendliness
Knowledge
Quickness
How can we improve
Additional comments
Name (Optional)
First Name
Last Name
Email (Optional)
This will allow for you to receive a copy after submission
Submit Survey
Should be Empty: