RMA

Installer Checklist before filling out full form
Items to double check before filling out form

RESU LV

1.    Ensure data cable is in the correct port (near dipswitches)

2.    Ensure that the dipswitch locations are in the correct positions (0011 for 1 battery systems - see manual for multiple batteries)

3.    Ensure correct inverter firmware is loaded on inverter

4. Installer RESU LV must read tips

5. LV Compatiable inverters document

RESU HV

1.    Ensure data cable has been wired correctly between inverter and battery

2.    Ensure that the AUX power is turned ON during testing (TYPE R models)

3.    Ensure correct inverter firmware is loaded on inverter

4. Always have the breaker OFF before turning the AUX swictch ON or OFF (TYPE R models)

5. If system not operating you must ensure the AUX switch is turned OFF to protect from self discharge (TYPE R models)

6. HV Compatible inverters document

LG Chem technical support can be contacted on 1300 178 064 / Opt 1

For more information on the warranty procedure please click here
Has the system been previously operating? (has it charged & discharged)

YESNO
Is the internal circuit breaker able to be turned ON & OFF?

YESNO
Do the battery LED lights illuminate?

YESNO
Is the battery warning or Fault LED light on?

YESNO
Does the inverter recognise the battery BMS?

YESNO
What is the fault code indication on the inverter screen?

NO CODEOther
Is AC grid and Inverter meter/CT installed correctly for the inverter? (correct direction etc.)

YESNO
Date*

DayMonthYear
Approved RMA number*
LGCAUWC-To be added by LG Chem staff online only
Notes
To be added by LG Chem staff online only
Replacement Battery Serial Number
Tracking number (sent new)
Date Sent

MonthDayYear
Date
Tracking number (return faulty)
Date Received (Faulty)

MonthDayYear
Date
Installer reimbursement request amount
Installer reimbursement paid
LG Chem AU RESU RMA Form

* Details required to submit an RMA claim
System Owner Details
Customer Name*

First NameLast Name
Installation Address*

Street Address

Street Address Line 2

CityState

Post Code
Email
example@example.com
Contact Phone Number
Installers Details
Sales Company*
Company that sold system to system owner
Installers Company
Company completing replacement
Installers Name*

First NameLast Name
Installers Mobile Number*
Installers Email*
example@example.com
Replacement Unit / Return Shipping Address*

Contact name

Street Address

CityState

Post Code
Forklift Truck Y/N and Delivery hours
Battery & System Details
Installation Date

DayMonthYear
Date
Date when issue first occurred*

DayMonthYear
Date
Battery Model*
Select from drop down list
Faulty Serial Number*
Enter all faulty SNs
Battery DC Voltage
Use Multimeter, RESU LV = At terminals, RESU HV = Remove top black cover and measure at fuses
Inverter Brand*
SMA / SolarEdge / SolaX etc.
Inverter Model*
SBS2.5 / SE5000-RWS / SK-SU5000E etc.
Inverter Firmware Version
2.1.1 / V3.2.186 etc.
Inverter Error Message
ex. Fault 707 - No communications, Fault 8 - DC Voltage low etc.
Fault Description & Comments *
If any additional batteries onsite, please enter the SN and any photos
Is the system connected to the internet ?*

YESNO
Which wholesaler did you purchase the battery from?
Upload Photo of Battery and Inverter Serial Number*

Browse Files
Photo of battery and inverter serial number Cancelof
Upload Photo of Installation (Battery & Inverter)*

Browse Files
Multiple photos accepted Cancelof
Upload Photo of Battery Comms and Fault*

Browse Files
RESU LV = Communication board (Dipswitches) RESU HV = Terminal Block area Cancelof
Terms & Conditions

LG Chem may, at its discretion:

1.       Require the faulty battery to be returned for assessment before repairing or replacing.

OR

2.       Send a replacement battery in advance.

Installers are required to

(a)     Hold the faulty battery in their warehouse until collected

(b)     Advise LG Energy Solution that the battery is ready for collection within 30 days of (i) receipt of replacement battery (ii) lodgement of RMA, whichever is sooner

(c)      keep the logistic manifest, signed by the pick-up driver as proof of collection. This is to establish liability in cases of batteries in transit.

(d)     Installers are responsible to keep the batteries in their warehouse until collected.

IMPORTANT:

Advance batteries are provided, on request, in good faith to assist the installer in providing timely customer support.

Should an installer fail to return a faulty battery according the terms above, they will become liable for the cost of the battery including reasons of accidental loss, re-sale or disposal other than authorised in writing by LG Energy Solution.

The liability shall not exceed 75% of the wholesale cost of a brand new battery as defined by LG Energy Solution Manufacturer’s Suggested Wholesale Price (MSWP).
RMA Lodgement

By hitting submit below you agree to the terms and conditions listed below and that the information provided is correct and if/when you receive a replacement battery you will assist LG Chem to get the faulty battery back to our facility for assessment. If it is found that a battery has been damaged due to installation error LG Chem reserves the right to recover costs incurred for the replacement product and logistics. You will be contacted by our support team shortly with an update to your claim.
Name of Person Making Claim*

First NameLast Name
Person Making Claim Email Address*
example@example.com
Phone Number

Area CodePhone Number
Date

MonthDayYear
Date
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Should be Empty:

Installer Checklist before filling out full form

LG Chem AU RESU RMA Form

System Owner Details

Installers Details

Battery & System Details

RMA Lodgement