LiveSalesman - Online Test for Language

LMG- English Customer Support Test

Please take this short test below. This would help us better understand your language capabilities in addition to your perspective on customer services. Please answer all questions. The entire task should take less than 30 minutes
Name*

First NameLast Name
Email*
example@example.com
Phone Number*

Area CodePhone Number
Whats your first language*
Please answer in grammatically correct ENGLISH the following situation in 100 words: Assume that you are working for an e-commerce website babyshop.com as customer care executive. You receive the below two customer compliant emails. How would you respond to these emails as a customer support executive? You are not expected to know the procedures and policies of babyshop.com.
SITUATION 1:

A customer ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

The customer is contacting us to check the status of his order.
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.*
SITUATION 2: Customer sent us the following emial:

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money back.

Abdul.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.*
Should be Empty:

LMG- English Customer Support Test