Ferry timings to follow with the confirmation letter
PH=Public Holidays, includes 5 & 6 Feb, 19 Apr, 1 & 19 May, 5 Jun, 9 & 11 Aug, 27 Oct, 25 & 31 Dec.
**If you top up to a full day session on the same day as your package spa session a complimentary Individual Nasi Campur Spa lunch is included. Lunch is not included if the top up is on the next day.
Dinner set will start at 6pm, for more info about 7 Course Dinner click here
Reservations: Credit Card Authorization
By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Hotel cancellation policy. The hotel reserves the right to pre-authorize credit cards prior to arrival.
Room Requests/Spa Timings:
Please note we always do our best to accommodate your room choice, check in time and spa timing; however this can be subject to change due to unforeseen circumstances.
All our spa rooms are designed as couples/group rooms so you and your friends and loved ones enjoy your spa session together. Groups of 2, 3 and 4 pax etc will share a spa room.
Your Booking is a serious matter! Strict Cancellation Policy No Exceptions!
If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If in 10 days or less booking is canceled or modified, or in case of no-show, the total price of the reservation will be charged.
Group bookings. Please note that, in cases where one person takes on the responsibility of booking for a group, that person's credit card will be charged in the case of late cancellations for all or anyone in the group under the conditions described above.
1. Pay by Credit Card in IDR (MASTERCARD or VISA only) subject to 2.9% convenience fee at check out.
2. Avoid the 2.9% convenience fee in additional to any International transaction bank card fees your bank may charge by paying in SGD or IDR cash upon check out.
Reservations: How to secure a booking
A credit card is required to secure your reservation; once you arrive at the resort you may pay by SGD or IDR cash or Mastercard or Visa charged in IDR.
Check In/Out Time:
Check IN is 13:00 p.m. Check OUT is 11:00 a.m. All timings are local Indonesia time, 1 hour behind Singapore time.
Ferry ticket from Harborfront, Singapore to Sekupang, Batam is not included. We will provide timings and further instructions once you send in your reservation request form so you may purchase your tickets direct with the ferry company. Price for round trip approx. S$49 per person.
No Children Policy:
For the safety and consideration of our guests and employees, no children including infants under the age of 15 years are allowed at our resort hotel and spa.